J&T Associates
Led a dedicated team in the Manual Checking Department, implementing operational excellence and quality control measures for the client Ncell Axiata, a leading telecommunications company.
Key Responsibilities:
• Managed daily operations and supervised team performance to ensure consistent quality standards and timely project completion
• Developed and optimized workflow processes, resulting in improved efficiency and target achievement
• Led recruitment initiatives and conducted performance evaluations for team members
• Established effective communication channels between management and team members
• Implemented process improvements to streamline operations and reduce errors
• Coordinated with multiple stakeholders to ensure project alignment and success
• Monitored KPIs and prepared performance reports for upper management
• Handled resource allocation and workforce scheduling
• Resolved operational challenges while maintaining productivity standards
Achievements:
• Successfully maintained quality standards while meeting aggressive daily targets
• Improved team productivity through effective leadership and process optimization
• Developed and implemented new standard operating procedures
• Built and maintained strong relationships with client representatives, team members and other stakeholders
